Safety & Trust Policy

Your Safety is Our Priority

At TrueBondr, we're committed to creating a safe environment where you can meet new people with confidence. While we implement various safety features and guidelines, your personal safety ultimately depends on the choices you make. This Safety Policy provides you with essential information and practical tips to help you stay safe while using our platform.

Meeting new people should be exciting and fun, not stressful or dangerous. Please read through these safety guidelines carefully and follow them every time you interact with someone new.

1. Online Safety - Protecting Your Digital Privacy

Protect Your Personal Information

In the early stages of getting to know someone, keep certain information private:

• Never share your full address: General location (city, neighborhood) is fine, but don't share your exact address or building details
• Keep your phone number private: Use in-app messaging until you're comfortable. If you do share it, consider using a secondary number
• Be cautious with social media: Don't immediately connect on all platforms. Someone can learn a lot about you from your social media profiles
• Work information: Avoid sharing your exact workplace, work schedule, or business address early on
• Travel plans: Don't announce when you'll be away from home or traveling alone

Financial Safety

Never, ever share financial information or send money to someone you met online:

• No bank details: Never share bank account numbers, credit/debit card details, or UPI IDs
• No OTPs: Never share one-time passwords (OTPs) for any reason. These are for your eyes only
• No money transfers: Don't send money, gift cards, or cryptocurrency to anyone you haven't met in person multiple times
• No investments: Be extremely wary of investment opportunities, business ventures, or financial advice from matches
• Beware of sob stories: Scammers often create emergencies (medical bills, travel problems, family crises) to manipulate emotions and extract money

Watch Out for Red Flags

Be cautious if someone:

• Immediately wants to move conversation off the platform to email, WhatsApp, or another app
• Professes strong feelings unusually quickly ("love bombing")
• Has an incomplete profile or very few photos
• Asks lots of personal questions but shares little about themselves
• Makes excuses for why they can't video chat or meet in person
• Claims to be traveling or working abroad (common in romance scams)
• Has stories that don't quite add up or change over time

2. Meeting in Person - Essential Safety Guidelines

Before You Meet

• Get to know them first: Have several conversations on the app before agreeing to meet. Video chat if possible to verify they are who they say they are
• Trust your instincts: If something feels off, postpone or cancel the meeting. It's better to be safe than sorry
• Tell someone: Always inform a trusted friend or family member about your plans - who you're meeting, where, and when
• Share your location: Use your phone's location sharing feature with a trusted contact during the date
• Do your research: A quick Google search or social media check can help verify someone's identity

During the First Few Dates

The golden rule: Always meet in public places for the first several dates.

• Choose public venues: Cafes, restaurants, shopping malls, or busy parks are ideal. Avoid secluded locations, private residences, or empty places
• Arrange your own transport: Drive yourself, use your own ride-sharing service, or take public transport. Don't accept rides from your date initially
• Meet during daylight: Daytime meetings in busy areas are safer than evening or night meetings
• Keep your phone charged: Ensure your phone is fully charged and you have emergency contacts readily accessible
• Stay sober: Avoid excessive drinking or drug use. Keep your wits about you and stay in control
• Watch your drink: Never leave your drink unattended. If you step away, order a fresh one when you return
• Have an exit plan: Know how you'll get home safely if the date isn't going well

Trust Your Gut

Your instincts exist to protect you. If at any point you feel uncomfortable, unsafe, or pressured, it's okay to leave. You don't owe anyone an explanation. A simple "I'm not feeling well" or "Something came up" is sufficient, and then leave safely.

3. Consent and Boundaries

Healthy relationships and interactions are built on mutual respect and clear consent:

Understanding Consent

• Consent is ongoing: Just because someone agreed to meet doesn't mean they've consented to anything physical. Consent must be given for each new level of intimacy
• Consent can be withdrawn: Anyone can change their mind at any time, and that decision must be respected immediately
• Consent must be enthusiastic: Silence, hesitation, or uncertainty is not consent. Look for clear, enthusiastic agreement
• No means no: Respect boundaries immediately without pressure, manipulation, or coercion
• Communication is key: Ask directly, listen carefully, and respect the answer

Setting Boundaries

• It's okay to set boundaries about what you're comfortable discussing, sharing, or doing
• You can take things as slowly as you want
• You don't owe anyone physical intimacy, regardless of how much time or money was spent
• If someone doesn't respect your boundaries, that's a serious red flag

4. Recognizing and Avoiding Scams

Common Dating Scams

If You Think You're Being Scammed

• Stop all communication immediately
• Don't send any money or personal information
• Report the user on our platform
• If you've already sent money, contact your bank and local police immediately
• Document all communications (take screenshots) as evidence

5. How We Keep You Safe

We implement multiple safety measures on our platform:

Our Safety Features

• Profile verification: We offer optional profile verification to confirm user identities
• Age verification: Strict age verification to ensure all users are 18+
• Photo moderation: Automated and manual review of profile photos to detect inappropriate content
• Message filtering: Detection of inappropriate language, scam patterns, and harmful content
• Report and block: Easy-to-use tools to report or block problematic users
• 24/7 safety team: Dedicated team reviewing reports and taking action on violations
• Safety tips: In-app reminders and safety tips at key moments

Our Limitations

While we work hard to maintain safety, please understand:

• We cannot conduct comprehensive background checks on all users
• We cannot verify all information users provide
• We cannot control user behavior outside our platform
• We cannot guarantee the accuracy of user profiles
• You are ultimately responsible for your own safety

6. Reporting and Getting Help

How to Report Concerns

We take every report seriously. Please report:

• Suspicious profiles or potential scammers
• Harassment or threatening behavior
• Inappropriate content or messages
• Fake profiles or impersonation
• Any behavior that makes you feel unsafe

In Case of Emergency

If you're in immediate danger, contact local emergency services first (Dial 100 in India), then notify us.

7. Safety Resources and Support

We're here to help. Reach out if you:

• Have questions about staying safe on our platform
• Need advice about a specific situation
• Want to report a safety concern
• Need support after a negative experience

8. Additional Safety Tips

Video Chat Before Meeting

Consider video chatting before meeting in person. This helps verify that the person matches their profile photos and gives you a better sense of their personality and intentions.

Keep Friends in the Loop

Tell friends about your dates. Share your date's profile, where you're going, and check in with them during and after the date.

Take Your Time

Don't rush into anything. Take time to get to know someone before meeting, and take things slowly even after you meet. Anyone worth your time will respect your pace.