Privacy Policy

1. Introduction

Welcome to TrueBondr. We understand that privacy is important to you, and we're committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices in detail, so please take a moment to read through it carefully.

By using our platform, you agree to the collection and use of information as described in this policy. If you don't agree with our practices, please don't use our services.

2. Information We Collect

Information You Provide Directly

When you create an account and use our services, we collect:

• Profile Information: Your name, age, date of birth, gender, email address, phone number, photos, bio, interests, preferences, and relationship goals
• Chat and Communication: Messages you send, conversation history, and any media shared within chats
• Verification Data: Information used to verify your identity or age, including government-issued ID details if you choose to verify
• Payment Information: If you subscribe to premium features, we collect billing information (processed securely through our payment partners)

Information Collected Automatically

• Location Data: Your approximate location based on IP address, and precise location if you grant us permission (used to show nearby matches)
• Device Information: Device type, operating system, unique device identifiers, mobile network information, and device settings
• Usage Data: How you interact with our app, features you use, profiles you view, time spent on different sections, and app performance data
• Cookies and Tracking: We use cookies, pixels, and similar technologies to track your activity and preferences (see our Cookie Policy for more details)

3. Why We Collect Your Information

We use your information for the following purposes:

• Provide Our Services: To create and maintain your profile, show you potential matches, enable messaging, and deliver the core dating experience
• Personalization: To recommend matches based on your preferences, location, and interests
• Safety and Security: To verify identities, detect and prevent fraud, spam, and abuse, and enforce our Community Guidelines
• Customer Support: To respond to your questions, resolve issues, and provide assistance
• Improvement: To analyze usage patterns, test new features, and improve our platform's performance and user experience
• Marketing: To send you updates, promotions, and relevant content (you can opt out anytime)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing with Third Parties

We take your privacy seriously and only share information in specific circumstances:

Service Providers

We work with trusted third-party companies that help us operate our platform, including hosting services, analytics providers, payment processors, and customer support tools. These partners only access the information needed to perform their services and are obligated to protect your data.

Advertising and Analytics Partners

We share limited information with advertising networks (Google Ads, Meta/Facebook Ads) and analytics services (Google Analytics, Firebase) to show you relevant ads and understand how our platform is used. This includes device identifiers, usage patterns, and demographic information. These partners have their own privacy policies governing their use of your information.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information is transferred and becomes subject to a different privacy policy.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Here's our general approach:

• Active Accounts: Information is retained while your account is active
• Deleted Accounts: After you delete your account, we remove your profile and personal information within 30 days, though some information may be retained for up to 90 days for safety and legal reasons
• Legal Requirements: Certain data may be retained longer if required by law or to resolve disputes
• Anonymized Data: We may retain anonymized or aggregated data indefinitely for analytics and improvement purposes

6. Your Rights and Choices

You have control over your personal information. Here are your rights:

Access and Portability

You can access your profile information anytime through your account settings. You can also request a copy of your data by contacting us at [email protected].

Correction and Updates

You can update your profile information, photos, and preferences directly in the app at any time.

Deletion

You can delete your account anytime through Settings → Account → Delete Account. See our Account Deletion Policy for complete details about the deletion process.

Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or adjusting your notification preferences in the app.

Location Services

You can disable location access through your device settings, though this may limit certain features like finding nearby matches.

Cookies

You can manage cookie preferences through your browser settings. Please see our Cookie Policy for more information.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience, understand usage patterns, and deliver personalized content and advertisements. These technologies help us remember your preferences, keep you logged in, and analyze how our platform is used.

For detailed information about the cookies we use and how to manage them, please see our dedicated Cookie Policy.

8. Security Measures

We take the security of your information seriously and implement industry-standard measures to protect it, including:

• Encryption of data in transit and at rest
• Secure server infrastructure and regular security audits
• Access controls limiting who can view your information
• Regular monitoring for suspicious activity
• Employee training on data protection practices

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our platform is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we discover that we've collected information from someone under 18, we'll delete that information immediately. If you believe we might have information about someone under 18, please contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than India, where data protection laws may differ. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Compliance with Indian Laws

We comply with applicable Indian laws and regulations, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We're committed to protecting your sensitive personal information as defined under Indian law.

12. Advertising Compliance

Our advertising practices comply with Google Ads and Meta (Facebook) advertising policies. We use these platforms to show relevant ads and may share limited information with them for this purpose. You can learn more about how these platforms use your information in their respective privacy policies:

• Google Privacy Policy: https://policies.google.com/privacy
• Meta Privacy Policy: https://www.facebook.com/privacy/explanation

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through the app or by email. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us: